FAQ's

You can book an appointment online by clicking on the 'Book Online'menu at the top of the webpage. Services are split into: Groom by Breed, Teeth Cleaning & Nail Clipping and Puppy Grooms. 

Appointment lengths are detailed on the booking system when you select your service. The appointment may take longer if your dog is matted. We'll agree on a pickup time on arrival and you will be notified 30 minutes before your dog is ready for pickup.

Unfortunately, you can't wait with your dog throughout their appointment. Dogs can be a little like children in the sense that they like to show off in front of mum or dad and make it harder for the groomer. 

You can find out more about our services by clicking on the 'Services' menu at the top of the webpage. 

If you can't find the answer, please contact us via email, phone or chat; we will be happy to help.

If you would like your dog to be fed treats throughout their groom please provide these upon arrival. We only use treats provided by you as you know what treats your dog likes and what/if they have any intolerances/allergies. 

If your dog is aggressive please let us know on arrival as this may affect our approach and length of grooming time. A muzzle may be used as a last resort within the groom however, we will notify you if there are any problems throughout the groom and ensure your dogs welfare is at the forefront with all grooming decisions.  

To ensure we don't have last-minute cancellations and that everyone can get an appointment to suit them, a deposit which counts towards the total cost of your appointment is taken at the time of booking. 

If you need to reschedule you can do so via our website 48 hours before your appointment or by reaching out to us directly within this time period.

More information on our cancellation policy can be found on our T & C's page.

We are situated within the Dog Grooming Hub on Daisy Lane. There are plenty of spaces along the road where you can park for up to 1 hour. I advise Pearson Lane as it's at the bottom of the hill so less of a workout!

We advise that you leave a gap of at least one hour between when your dog was last fed and their groom. Grooming can be quite exciting and stimulating for a dog which can lead to vomiting if they have eaten very soon to their appointment.