To cancel a booking please contact me as soon as possible. Unfortunately, all deposits are nonrefundable however, you can reschedule your appointment up to 48 hours before the start time either via the website or by contacting Sunshine Paws.

If you are later than 15 minutes to a scheduled booking, Sunshine Paws may not be able to complete the full service, or the service may have to be changed. For example, a full groom may need to be changed to a bath and brush as styling can't be completed in a limited time. If you are 25 minutes late your booking will be automatically cancelled and you will need to rebook your appointment. 

Dense matting always causes discomfort and it prevents exposure of the skin to sunlight and fresh air. It also causes sweaty areas, providing the optimum conditions for fungus, bacteria and parasites. If a dog comes for an appointment with dense matts that can't be combed out within 30 minutes, Sunshine Paws will shave/clip off the entire coat. Under the Animal Welfare Act 2006, a dog is within my care throughout its appointment and trying to comb through a large number of matts is too traumatic and painful for a dog. Sunshine Paws will take photographs of the matting for your reference prior to shaving/clipping. Your dog will feel instant relief once the matting has been removed. A fee of £10-£20 depending on the servility and size of the matted area. Matts put a lot of pressure and damage on grooming equipment. Shaving/clipping off is normally a treatment of last resort, and should never become a substitute for a regular groom. If you post photos of your pet on social media after their groom without full disclosure of the prior state of the coat, placing blame on the groomer, legal action will be taken under the Animal Welfare Act 2006.

Sunshine Paws Dog Grooming have the right to refuse any dog, though this will most likely be under circumstances such as overly aggressive dogs, regularly missed appointments and regularly matted dogs. Please note, Sunshine Paws do not groom any dog under the Dangerous Dog Act, this will include XL bully's in 2024. Sunshine Paws are happy to work with owners to suggest other groomers for their dogs. 

I herby grant permission for SunshinePaws Dog Grooming to take photographs of my pet during the grooming process. I understand these photographs may be used for documentation purposes, promotional materials or on the Sunshine Paws Dog Grooming website and social media platforms. I acknowledge that my pet's name will identify the photographs on all documentation and platforms. I agree that these images become the property of Sunshine Paws Dog Grooming and I release all rights to them.

I will inform Sunshine Paws Dog Grooming if my dog bites or has even bitten a person or other animal. I will also notify Sunshine Paws Dog Grooming of any medical conditions or allergies my pet has. 

I authorise Sunshine Paws Dog Grooming to act as an agent in the event of emergency veterinary services and use their chosen veterinary practice which is Gatehouse Veterinary Group 232 Allerton Rd, Allerton, Bradford BD15 7AA (a 2-minute drive from the salon)

If I am aware that my dog has fleas prior to their appointment, I will notify Sunshine Paws immediately and I understand that my appointment may be rearranged to avoid cross-contamination within the salon. If fleas are found on my dog during the groom, Sunshine Paws will notify me of this and will bathe my dog in flea-repellent shampoo (unless I ask them not to due to skin conditions). I accept that an additional fee of £10-£20 will be added to my groom depending on the severity and additional measures to clean equipment and fumigate the salon. 

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If a tick is found on your dog, Sunshine Paws will inform you immediately and remove the tick for the welfare of the dog. Due to the nature of the parasite and the way they attach to the skin, we can't always guarantee 100% removal and you may need to seek further advice from a vet. 

If you are 20 minutes late to an agreed pick-up time for your pet, you may be charged a £5 fee. This is to be charged at the discretion of Sunshine Paws Dog Grooming.

I agree to pay Sunshine Paws Dog Grooming for the services rendered for my pet and understand that prices provided prior to grooming are estimated only. The final price will be determined by the temperament and condition of each pet. The best way to get the closest estimate is to be honest about your pet's behaviour and condition.